FREQUENTLY ASKED QUESTIONS
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SERVICES & PROCESS
SERVICES & PROCESS
Q: What types of upholstery services do you offer?
Q: What types of upholstery services do you offer?
A: We specialize in custom cushions, furniture upholstery, antique restoration, and more. We work with residential, commercial, and designer clients.
Q: How does the upholstery process work?
Q: How does the upholstery process work?
A: Simply fill out our project form to tell us about your project or text a photo to 919-307-9110 with a brief description of what you want done. We’ll review the details, follow up with any questions, and provide a custom quote.
Q: Can I supply my own fabric?
Q: Can I supply my own fabric?
A: Yes! You're welcome to provide your own fabric, or we can help you choose from a wide selection of high-quality upholstery materials.
TIMING & QUOTES
TIMING & QUOTES
Q: How long does a typical project take?
Q: How long does a typical project take?
A: Timelines vary depending on the scope and complexity of your project. Most projects are completed within 2–4 weeks once materials are in hand. Major holidays may have slightly longer lead times due to demand.
Q: How do I get a quote?
Q: How do I get a quote?
A: Click [here] to fill out our project form. Please include photos, measurements, and a brief description of your piece. You can also text a photo to 919-307-9110.
PRICING & PAYMENT
PRICING & PAYMENT
Q: How much does reupholstery cost?
Q: How much does reupholstery cost?
A: Prices vary depending on size, style, and materials. We provide custom quotes after reviewing your project details.
Q: Do you offer discounts?
Q: Do you offer discounts?
A: Yes! We proudly offer discounts for veterans and first responders. Just let us know during your quote request.
FURNITURE & PICK UP
FURNITURE & PICK UP
Q: What types of furniture do you upholster?
Q: What types of furniture do you upholster?
A: We work on sofas, chairs, benches, headboards, ottomans, and more. If you’re not sure, send us a photo and we’ll let you know!
Q: Do you offer pickup and delivery?
Q: Do you offer pickup and delivery?
A: Yes! We offer local pickup and delivery options for your convenience. Additional fees will apply depending on location.
DESIGN & MATERIALS
DESIGN & MATERIALS
Q: Can you match existing fabric or style?
Q: Can you match existing fabric or style?
A: It is very difficult to match existing fabric. As an alternative, we can help you select a new fabric that will match the style.
Q: Do you offer eco-friendly or hypoallergenic materials?
Q: Do you offer eco-friendly or hypoallergenic materials?
A: Yes, we have access to sustainable and hypoallergenic fabrics, foams, and fillings—just let us know your preferences.
ABOUT THE BUSINESS
ABOUT THE BUSINESS
Q: Who is behind Tom’s Custom Cushions & Upholstery?
Q: Who is behind Tom’s Custom Cushions & Upholstery?
A: Tom is a third-generation upholsterer and proud veteran, bringing decades of craftsmanship and care to every project.
Q: Where can I see samples of your work?
Q: Where can I see samples of your work?
A: Visit our [Gallery] or [Instagram] to see examples of past projects. Tom also has had work featured in Architectural Digest, Better Homes & Gardens, and more.
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